Arselor Remote and Onsite IT Support Services, Platinum Package, Annual Commitment, Advance Payment

IT Support Services covering remote and onsite on-call IT Support and maintenance, Ten (10) Remote Support Requests per month, Two (2) Onsite Support Requests per month

In-scope:

- Office computer network troubleshooting/resolutions (cabling and wireless), - Internet connectivity, - Server and PC hardware/Software support, - Email communications support, - User administration maintenance, - Cybersecurity training, - IT consultancy services for business expansions and growth, - Facilitating 3rd-party support to business applications

Online support portal via https://www.arselor.com/support

Note: IT materials shall be excluded and will be charged separately based on prior formal approval by the client.